A Hosted VoIP Phone system is a great way for a business with 45 users or less to get all the benefits of a business voice PBX without any of the concerns that come with managing it.
There are much better voice and messaging capabilities available with Hosted VoIP Systems than with legacy in-office PBX phone systems. For example, inbound calls can be routed both to the desk phone and cellphone of a user at the same time. Also, any voicemail messages can be sent to an email address for listening to right away. Many of the capabilities that users have on their mobile phones are available on a Hosted VoIP system, like a listing of received, dialed, and missedcalls.
Even though a traditional PBX was very reliable, a Hosted VoIP system actually has a better level of reliability. One of the benefits of using VoIP is the ability to direct a call to another phone that is reachable through a good internet path. So, if your people are unable to come into work due to a flooding, pandemic, hailstorm, or other problem, the calls could still be sent to alternate locations, like VoIP phones at another office, or to VoIP phones at your employees homes, or even to people’s cellphones.
The greatest advantage of Hosted VoIP is the lower cost. Because there is no big system to buy, the upfront cost is limited to the VoIP phones and basic network upgrades to support reliable VoIP traffic delivery. The monthly cost is lower also, since there is no need to have a maintenance contract with a local telephone company.
Voice quality on a Hosted VoIP Phone system can be better than traditional office phone systems as well, as long as some basic guidelines are followed.
Read more about VoIP solutions from an Electrical Engineer and Cisco Certfied Voice Professional who has been designing, installing, and supporting VoIP for business since 2000.