ViaTalk Review
Price Range: $9.95 to $39.95, or $199 for 2 line and 2 years of service.
Pros: Very low prices, and a whopping 44 standard features with an additional
6 optional features (additional charges apply.)
Cons: Less than steller customer service, but NOT a deal breaker (they get the job done.)
Summary
Via Talk is owned by HostRocket, a well established, multi-million dollar web hosting company. As such, they are well grounded and positioned within the VoIP market to emerge as a dominating player.
The low prices and rich set of features really are the hallmark of ViaTalk’s service. Customer service at ViaTalk is – Fair. That is, customers report no real problems with tech support and customer service, but it is not as steller as it could be. For example, long hold times are common, but representatives handle inquiries expediently and with courtesy.
Call quality receives high marks, and is as good as any of the major providers.
ViaTalk Residential Plans
Plan
VT 500
Unlimited
Price
9.95/Mo
199/Year 1 Year Free
Minutes
500
Unlimited
Countries
US, Canada*
US, Canada*
International Rates Vary
ViaTalk Residential Plan Features
Enhanced Voicemail, Call Hunt, Call Record, BYOD Service Access, ViaTalk On-The-Go, Incoming Caller ID w/ Name, Outgoing Caller ID w/ Name, Custom Caller ID w/ Name, Soft Phone Access, Call Forwarding, Simultaneous Ring, e911, Support, Operator Services, Free In-Network Calling, Call Waiting, Anonymous Call Rejection, Network Unavailable Forward, Toll Free Remote Voicemail Access, 7, 10, & 11 Digit Dialing, Call Log Passwords, Internet Forwarding, Do Not Disturb, Call Return (69), Caller ID Block, 3-Way Calling, Web Based Call Logs, Free 411 Directory Service, Custom Call Blocking, Call Alarm / Wake-Up Call, Call Broadcasting, Distinctive Ring, Anonymous Call Authentication, CID Privacy Exception List, Custom Outgoing Voicemail Messages, Local and Long Distance Dialing, Low International Rates, Advanced Password Management, Voicemail Notification Via Email, Voicemail Notification Via SMS Text Msg, Block Outgoing Caller-ID, Information, Caller-ID w/Name on Call Waiting, Speed Dial
Optional Features
Fax to Email, Virtual Phone Number, Toll Free Service, Fax Service, Business Class Support, Second Phone Line
ViaTalk Business Plans
Plan
VTB 1500
VTB Unlimited
Price
29.95/Month
39.95/Month
Minutes
1500
Unlimited
Countries
US, Canada*
US, Canada*
*International Rates Vary
ViaTalk Business Plan Features
Same as those listed under ViaTalk Residential Plan Features, above.
Visit ViaTalk’s Website
Filed under: VoIP Reviews
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